This website is owned and operated by ITG Heat Transfers. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors to get more information about decorating textiles, heat transfers, silkscreen industry and processes of creating our products. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

When buying an item or our services, you agree that:
(i) you are responsible for reading the full item listing before making a commitment to buy it:
(ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

The prices we charge for using our services / for our products are not listed on the website. We can offer you the final price depending on your needs and usage. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.

Return and refund:
Product or service you order from ITG Heat Transfers first will be sent to you as a digital preview containing it's final price, delivery time, technology specifications and dimensions. We'll start the production exclusively after you approve the digital preview of your design. If there's a mistake in your order which is our guilt (technical problems, product damaged in production, non-approved digital preview...), you can return the product and get refund. For any undamaged product, simply return it with its included accessories and packaging along with the original receipt within 7 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. 

We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.

When we receive a valid warranty claim for a product purchased from us, we will either repair the relevant defect or replace the product. If we are unable to repair or replace the product within a reasonable time, the customer will be entitled to a full refund upon the prompt return of the product to us. We will pay for shipment of repaired or replaced products to customer and customer will be responsible for return shipment of the product to us.

We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment

You agree to indemnify and hold ITG Heat Transfers harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.

To the maximum extent permitted by applicable law, in no event shall ITG Heat Transfers, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

To the maximum extent permitted by applicable law, ITG Heat Transfers assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.

We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time. 

These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of Croatia, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in Split, Croatia.


The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of ITG Heat Transfers. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

You recognize and agree that by uploading any content or ordering products based on designs you send  (including, but not limited to designs, images, animations, videos, audio files, fonts, logos, illustrations, compositions, artworks, interfaces, text and literary works) through any means to the website, you confirm that you own all the relevant rights or received the appropriate license to upload/transfer/send the content. You agree and consent that the uploaded/transferred content may be publicly displayed at the website. The customer agrees to use the content and / or items that they access through the portal services for their own use and needs, and not to engage in any direct or indirect commercial use of them. 


Any personal data that the user provides for the use of services and/or contents of the site is subject to the provisions of our data protection policy:
In order to use certain services of this web page users must have provided certain personal data. Except where otherwise noted, the answers to questions concerning personal data is voluntary, but the failure to reply to these questions may affect the quality or quantity of the related services.

ITG Heat Transfers guarantees the confidentiality of personal data.

Under current legislation, if no notification is received to the contrary, your consent will be deemed to have been given. Acceptance of data being treated in the manner set out in this paragraph is revocable, without retroactive effect.


The provision of services and/or contents of the site is of indefinite duration. However, ITG Heat Transfers may terminate, suspend or unilaterally cancel the service portal and/or any services at any time and without notice, without prejudice to that provided in the special conditions.


This Site can install certain cookies on your computer or device. We use own and third party cookies to provide better services and provide a better browsing experience. If you go on browsing, we will consider you are accepting its use. We have carefully chosen these cookies, to ensure that your privacy is protected and respected at all times.

All cookies used by the Site are used in accordance with the Cookies Law in the European Union.

Before the Site can enter cookies on your computer for the first time, a message bar may be displayed requesting your consent to establish them. Therefore, we will only install them with your consent. If you wish, you can refuse consent to the placement of cookies; however, certain features of the Site may not function properly.

Definition and function of cookies

A cookie is a file that is stored on your computer or terminal when you access our website. Cookies allow us, among other things, to store and retrieve information about the browsing habits of the user or the computer and, depending on the information it contains and the way you use the computer, they can be used to recognize the user.

What type of cookies does our website use?

Own cookies
They are those that we send to your computer or terminal from our website. These are the cookies that are required for the basic operation of our Site. They include, for example, those that allow you to connect to secure areas, such as the use of shopping carts or electronic billing services.

Third party cookies
Are those that are sent to your computer or terminal from a domain or web page that is not managed by us, but by another entity that treats the data obtained through cookies. On our website you can find the cookies of the social networks Facebook, Youtube, Vimeo, Pinterest, and Google+, in addition to the following Google cookies:

Google Analytics
These cookies generate an anonymous user ID, which is used to count how many times a user visits the site. They also record when it was the first and last time they visited the web.
It also calculates when a session has ended, the user’s origin, and keywords. This application has been developed by Google, which provides us with the analysis service of the audience of our page. This company can use this data to improve its own services and to offer services to other companies. This tool does not obtain data of the names or surnames of the users or of the postal address from where they are connected. The information obtained is related, for example, to the number of pages visited, the language, the city to which the IP address from which the users are assigned, the number of users who visit us, the frequency and recidivism of visits, the visit time, the browser they use, the operator or type of terminal from which the visit is made. The company that provides these cookies is Google LLC.

Analytics / performance cookies
Are those that, treated by us or by third parties, allow us to quantify the number of users and perform the measurement and statistical analysis of the use made by users of our website. For this we analyze the navigation on our website in order to improve the functioning of the website, to make sure that users are easily finding what they are looking for, or to improve the services we offer.

Session cookies
They are a type of cookies designed to collect and store data while accessing our website. They are used to recognize you when you return to our Site, personalizing its content for you. In fact they will greet you by calling you by name and remember your preferences (for example, the choice of language or region).

Cookies administration

You can allow, block or delete the cookies installed on your computer by configuring the browser options installed on your computer. If you do not allow the installation of cookies on your browser, you may not be able to access some of the services and your experience on our website may be less satisfactory.

You can choose to delete cookies at any time. However, it is possible that in this action you lose all the information that allows you to access the web more quickly and efficiently, including (but not limited to) the customization settings.
It is recommended that you make sure that your Internet browser is up to date, and that you request help and guidance from the Internet browser developer if you do not know exactly how to adjust the privacy settings.

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